Privacy Policy

This Privacy Policy explains how Zimravenvormur collects, uses, and protects your personal information when you use our business card printing services.

Information We Collect

We collect information necessary to provide our business card printing services. This includes your name, email address, phone number, and business address when you place an order or contact us through our website.

We may also collect information about your printing preferences, design requirements, and order history to better serve your needs and improve our services.

When you visit our website, we automatically collect technical information including your IP address, browser type, device information, and pages you visit. This information helps us improve website functionality and user experience.

For order processing, we collect payment information through secure payment processors. We do not store complete payment card details on our servers.

How We Use Your Information

We use your personal information to process orders, provide customer service, communicate about your printing projects, and deliver completed business cards to you.

We may use your information to send updates about our services, special offers, or important notices related to your orders, but only with your consent.

We analyze usage patterns and customer feedback to improve our website functionality, service quality, and customer experience.

We use your information to comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights and the rights of our customers.

Legal Basis for Processing under UK GDPR

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). Our legal basis for processing includes:

Contractual necessity: We process your data to fulfill orders and provide services you have requested, which is necessary for the performance of our contract with you.

Consent: Where we send marketing communications, we do so only with your explicit consent, which you can withdraw at any time.

Legitimate interests: We process certain data based on our legitimate business interests, such as improving our services, preventing fraud, and ensuring website security.

Legal obligation: We may process your data to comply with applicable UK laws and regulations, including tax and accounting requirements.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with trusted service providers who assist us in operating our business, such as payment processors, delivery services, and IT support providers. These third parties are contractually obligated to protect your information and use it only for specified purposes.

We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our customers or others.

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored securely using industry-standard encryption and security protocols.

Access to your personal information is restricted to authorized personnel who need it to perform their duties. We regularly review and update our security practices to address emerging threats.

We use secure servers, encrypted connections, and secure payment processing systems to safeguard your information during transmission and storage.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining high standards.

Your Rights under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

Right of access: You have the right to request access to and receive a copy of the personal data we hold about you.

Right to rectification: You can request correction of inaccurate or incomplete personal data.

Right to erasure: You may request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the original purpose.

Right to restrict processing: You can request that we limit how we use your personal data in certain situations.

Right to data portability: You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to object: You can object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

Right to withdraw consent: Where processing is based on consent, you have the right to withdraw consent at any time.

Right to lodge a complaint: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with UK GDPR.

To exercise any of these rights, please contact us at managers-teams@zimravenvormur.world. We will respond to your request within one month.

International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom. We do not routinely transfer your data outside the UK.

If we need to transfer your data outside the UK, we will ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms under UK GDPR.

Some third-party services we use, such as cloud storage providers, may process data outside the UK. We ensure these providers have appropriate safeguards in place to protect your data.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Order and transaction data is typically retained for seven years from the date of transaction to comply with UK accounting and tax regulations.

Marketing consent records are retained until you withdraw consent or we determine consent is no longer valid.

Website analytics data is typically retained for a maximum of 26 months, after which it is automatically deleted or anonymized.

When personal data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.

If we discover that we have collected personal information from a child under 16 without appropriate parental consent, we will delete that information promptly upon discovery.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at managers-teams@zimravenvormur.world so we can address your concerns.

Third-Party Services

Our website uses third-party services that may collect and process your information:

Google Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymized data about website usage, including pages viewed, time spent on pages, and user interactions. You can opt out through Google's privacy settings.

Google Ads Conversion Tracking: We use Google Ads Conversion Tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track conversions and does not personally identify users.

Google Remarketing: We may use Google Remarketing to show relevant advertisements to visitors who have previously visited our website. This is done through cookies and similar technologies.

Google Maps API: Our website uses Google Maps API to display location information. When you interact with embedded maps, Google may collect information about your location and device. This is subject to Google's Privacy Policy.

Each of these third-party services has its own privacy policy governing the collection and use of your information. We encourage you to review these policies to understand how your data is handled.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated revision date.

For significant changes that affect your rights or how we use your data, we will provide notice through our website or by email where appropriate.

We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

Contact Information and Data Protection Officer

If you have questions, concerns, or wish to exercise your rights under UK GDPR regarding this Privacy Policy or our data practices, please contact us:

Email: managers-teams@zimravenvormur.world

Address: 139 Church Rd, Redfield, Bristol BS5 9LA, United Kingdom

Phone: +44 740 223 6939

If you have specific concerns about data protection or wish to discuss our data processing activities, please contact us using the details above. We will address your inquiry promptly and in accordance with UK GDPR requirements.

ICO Registration

The Information Commissioner's Office (ICO) is the UK's independent authority set up to uphold information rights. If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the ICO.

You can contact the ICO at:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Website: https://ico.org.uk | Phone: 0303 123 1113

We encourage you to contact us first if you have any concerns, as we are committed to resolving any issues promptly and fairly.

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