Zimravenvormur
This Return Policy outlines the terms and conditions for returns and refunds of business card printing services provided by Zimravenvormur.
If you are a consumer and purchased our services at a distance (online, by phone, or other remote means), you have a legal right to cancel your order within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The 14-day cancellation period begins from the day you receive your completed order. If you have ordered multiple items in separate deliveries, the cancellation period runs from the day you receive the last item.
To cancel your order within the 14-day period, you must inform us of your decision to cancel by sending a clear statement to managers-teams@zimravenvormur.world or by visiting us at 139 Church Rd, Redfield, Bristol BS5 9LA, United Kingdom. You may use the model cancellation form provided on our website or make any other clear statement of cancellation.
If you cancel within the 14-day period, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after the day we receive notice of your cancellation.
Please note that your right to cancel does not apply if the goods have been made to your specifications or clearly personalized, or if they have been sealed and are not suitable for return due to health protection or hygiene reasons, once unsealed. For custom printing services, your cancellation right ends once we begin production with your approval.
To be eligible for a return or refund, items must be returned in their original condition, unused, and in their original packaging where applicable. This requirement applies to both cancellation returns and returns due to faults.
You must provide proof of purchase, such as your order confirmation, receipt, or invoice, when requesting a return or refund.
Please contact us before returning any items to obtain a return authorization and instructions. Unauthorized returns may not be accepted.
For orders with printing errors or defects on our part, you must report the issue to us within 30 days of delivery. For consumer rights claims under the Consumer Rights Act 2015, different time limits may apply as detailed below.
If you are returning items because they are faulty, misdescribed, or not as agreed, we will cover the cost of return shipping. Please contact us first to arrange the return.
If you are cancelling your order within the 14-day cancellation period under the Consumer Contracts Regulations 2013, you are responsible for the direct cost of returning the goods, unless we have agreed otherwise or we failed to inform you that you would bear these costs.
If you wish to return items for reasons other than fault (change of mind), you are responsible for all return shipping costs. We will refund the original purchase price once we receive the returned items in acceptable condition, but not the original delivery costs.
To initiate a return, please contact us at managers-teams@zimravenvormur.world or visit our location at 139 Church Rd, Redfield, Bristol BS5 9LA, United Kingdom. Provide your order number, reason for return, and any relevant photos or documentation.
Once we receive your return request, we will provide you with return instructions, including any return authorization number and the return address. Please follow these instructions carefully to ensure your return is processed efficiently.
Package the items securely using appropriate packaging to prevent damage during transit. We recommend using the original packaging if available.
Include a copy of your order confirmation or receipt, and clearly mark the return authorization number on the outside of the package if provided.
Once we receive your returned items, we will inspect them and process your refund or replacement within 14 days. We will notify you once the return has been processed.
Custom printed items that have been personalized to your specifications, made to order, or produced with your approval may not be returnable unless there is a fault or error on our part.
Items that have been used, damaged by the customer after delivery, or are not in their original condition cannot be returned for refund unless the damage is due to a fault that existed at the time of delivery.
Items returned outside the applicable return period may not be accepted, except where consumer rights apply for faulty goods as detailed below.
Digital products and services that have been delivered or accessed may not be returnable after delivery, subject to your statutory rights.
As a consumer, you have statutory rights under the Consumer Rights Act 2015. These rights cannot be excluded or limited by any contract terms.
You have the right to receive goods that match their description, are of satisfactory quality, and are fit for their intended purpose. If goods do not meet these standards, you are entitled to remedies including repair, replacement, price reduction, or refund.
For faulty goods, you generally have up to 30 days from delivery to request a full refund if the goods are not of satisfactory quality or not as described. After 30 days but within 6 months, you may be entitled to a repair, replacement, or price reduction if the goods are faulty.
If you claim a fault within 6 months of delivery, it is presumed that the fault existed at the time of delivery unless we can prove otherwise. After 6 months, you may need to prove that the fault existed at the time of delivery.
These legal rights are in addition to and do not replace any other rights you may have under this return policy or applicable UK consumer protection laws.
You may cancel your order at any time before we begin production. If you have approved proofs, cancellation after approval may be subject to charges for work already completed.
For distance sales, you have a 14-day cancellation right under the Consumer Contracts Regulations 2013, as detailed in the Return Period section above.
Once production has begun with your approval, cancellation may not be possible, or may be subject to charges for materials, labor, and any other costs incurred. We will discuss any cancellation fees with you before proceeding.
To cancel your order, please contact us immediately at managers-teams@zimravenvormur.world with your order number and cancellation request. We will confirm your cancellation and any applicable charges or refunds.
Once we approve your return or cancellation, we will process your refund promptly. Refunds will be issued using the original payment method whenever possible.
Refunds are typically processed within 14 days of us receiving the returned items or confirming your cancellation. Please allow additional time for the refund to appear in your account, which may vary depending on your payment provider.
If items are returned in a condition that is not as originally sent, or if only part of an order is returned, we may issue a partial refund reflecting the reduction in value.
We will send you confirmation once your refund has been processed. If you do not receive your refund within the expected timeframe, please contact us.
We will refund the original delivery costs if you are returning items due to our error or fault. If you are cancelling under the 14-day right, we will refund standard delivery costs, but you may be responsible for the cost of returning the goods to us.
If goods are faulty, not as described, or do not match a sample shown to you, you have legal rights under the Consumer Rights Act 2015, regardless of any warranty or guarantee.
For faulty or misdescribed goods, you may be entitled to: - A full refund if you return the goods within 30 days - A repair or replacement if the fault is discovered after 30 days but within 6 months - A price reduction or final right to reject if repair or replacement is not possible or fails
Please report any faults or issues with your order immediately. We will investigate and resolve the matter in accordance with your legal rights.
If we made an error in the printing process that resulted in faulty goods, we will offer a reprint or replacement at no additional cost, or provide a full refund if you prefer.
Please provide photos or other evidence of the fault when reporting the issue, as this helps us investigate and resolve the matter more efficiently.
For questions about returns, refunds, or to initiate a return, please contact us:
Email: managers-teams@zimravenvormur.world
Phone: +44 740 223 6939
Address: 139 Church Rd, Redfield, Bristol BS5 9LA, United Kingdom
We are committed to resolving any issues with your order. Please contact us as soon as possible if you have concerns, and we will work with you to find a satisfactory resolution in accordance with your legal rights and this policy.
Contact us immediately if you have concerns about your order. Please provide details about the issue, including photos if applicable, so we can assess the situation and determine the best resolution.
We aim to resolve issues promptly and fairly. Most concerns can be addressed through reprinting or adjustments to future orders.
Refunds are processed when appropriate, such as in cases of printing errors on our part or when we are unable to fulfill an order as agreed. Refunds will be issued using the original payment method when possible.
Processing times for refunds may vary depending on the payment method used. We will keep you informed throughout the process.
If you have questions about returns or refunds, please contact us at managers-teams@zimravenvormur.world or visit our location at 139 Church Rd, Redfield, Bristol BS5 9LA, United Kingdom. We're here to help resolve any concerns.
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